Destinova

Privacy Policy

Your privacy matters to us. Here's exactly how we collect, use, and protect your personal information.

Last updated: March 2025

Destinova is committed to protecting your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa. We will never sell your information to third parties.

Information We Collect

  • Personal identification information such as your name, email address, phone number, and physical address when you place an order or register an account.
  • Payment information — we do not store your card details. All payment data is handled securely by PayFast, our payment processor.
  • Order and transaction history, including items purchased, amounts paid, and delivery details.
  • Technical information such as your IP address, browser type, and pages visited when you use our website.
  • Communications you send us directly via WhatsApp, email, or our contact form.

How We Use Your Information

  • To process and fulfil your orders, including packaging, dispatch, and delivery coordination.
  • To send you order confirmation emails and tracking updates.
  • To respond to your enquiries, returns requests, and customer support messages.
  • To improve our website, product range, and shopping experience based on usage data.
  • To send you promotional communications if you have opted in — you can unsubscribe at any time.
  • To comply with legal obligations and protect against fraudulent activity.

Sharing Your Information

  • We do not sell, trade, or rent your personal information to third parties.
  • We share your delivery details with our courier partners solely to fulfil your order.
  • Payment data is processed by PayFast — a PCI-DSS compliant payment gateway. Destinova never has access to your full card details.
  • We may share information with law enforcement or regulatory authorities if required by South African law.
  • Any third-party service providers we use are bound by confidentiality agreements and may only use your data to perform their contracted services.

Data Security

  • Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.
  • Access to customer data is restricted to authorised Destinova staff only.
  • We use Supabase — an enterprise-grade database platform — to securely store order and customer records.
  • We regularly review our security practices to protect against unauthorised access, data breaches, or misuse.
  • While we take every reasonable precaution, no method of internet transmission is 100% secure. We encourage you to use strong passwords and secure networks when shopping.

Your Rights

  • You have the right to request access to the personal information we hold about you.
  • You may request correction of any inaccurate or incomplete personal data.
  • You may request deletion of your personal data, subject to our legal record-keeping obligations.
  • You may withdraw consent for marketing communications at any time by contacting us or using the unsubscribe link in any email.
  • To exercise any of these rights, contact us at destinova.co.za or WhatsApp 063 198 1519.

Cookies & Tracking

  • We use essential cookies to ensure our website functions correctly (e.g., maintaining your cart session).
  • We may use analytics cookies to understand how visitors interact with our site, helping us improve the experience.
  • We do not use advertising or tracking cookies that share your data with third-party advertisers.
  • You can control cookie settings through your browser preferences at any time.

Data Retention

We retain your personal data only as long as necessary to fulfil the purpose for which it was collected or as required by South African law. Order records are retained for a minimum of 5 years for tax and legal compliance. You may request deletion of your data at any time by contacting us directly.

Policy Updates

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. For significant changes, we'll notify customers via email. Continued use of our website after any update constitutes acceptance of the revised policy.

Questions about your privacy?

If you have any concerns about how we handle your personal data, please don't hesitate to reach out. We're committed to full transparency and will respond promptly.

WhatsApp UsSend a Message

Destinova — 30 Elizabeth Ave, Rivonia, Sandton, 2128 · 063 198 1519

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